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DRIVE Medical Rollator Model 10257
Replacement Parts
SHIPPING
Purchases are shipped on same business day as full
payment is received.
We accept request to ship early, however we can’t
assure that the request can be met.
Delivery time depends on the destination and service
chosen by the buyer. In most cases delivery times are conservative and
arrive on time or even a day early as they are estimates from eBay.
We usually automatically combine shipping as this is
normally best you and us as well.
All domestic orders receive free shipping and most
upgrade to Expedited shipping at no charge if 2 or more of the same items
are purchased.
We reserve the right to choose the carrier and shipping
method as we have different pickup times, we choose best and fastest
carrier for your standard packages, unless instructed before shipment is
made.
SHIPPING OPTION
CARRIER
SHIPPING METHOD
DURATION
FIRST CLASS
USPS
Standard
2-5
Business Days
PRIORITY
USPS
Priority
Mail
2-3
Business Days
PRIORITY EXP.
USPS
Express
Mail
1-2
Business Days
STANDARD
FedEx
Smart
Post
4-8
Business Days
STANDARD
FedEx
Home
Delivery/Ground
1-5
Business Days
EXPRESS
FedEx
2-Day
Air
2
Business Days
EXPRESS
FedEx
1-Day
Air
Next
Business Day
INTERNATIONAL SHIPPING
There may be additional charges due to custom policies.
International orders do not qualify for free shipping
SHIPPING OPTION
CARRIER
SHIPPING METHOD
DURATION
FedEx International Priority
FedEx
Priority
Mail
2-4
Business Days
_________________________________________________________________
RETURN POLICY & REQUIREMENTS
Thanks, we appreciate your business!!
Returns and exchange are accepted within 30 days of the
day you received the item.
Original shipping and handling fees are non-refundable.
Items must be returned in its original conditions.
Items must be odorless and without damage.
Items must be unworn, unaltered with original tags still
attached. Tags must not be removed.
Items that are not returned in its original condition
can be denied a return/exchange or subject to up to a 50% deduction fee.
RETURN INSTRUCTION
Please open an eBay Return Request.
In the notes tell the reason why and how
you want to process it.
We will get a notice from eBay of your return. Once
accepted you will be provided with return instructions and a will be able
to print a return label.
Safely pack the item with original packing slip, and a
note about the return/exchange.
Ship the item to our address on the packing slip.
Customers with exchanges will be emailed through eBay
messages when the package has been returned and exchanges will be sent
back the same day.
For any questions or concerns please send us an email
through eBay.
DEFECTIVE OR INCORRECT ORDERS
First, we would like to apologize
for any problem or issue you might have. We will certainly work with you to
correct it.
If upon receiving your order there is a problem or defect with the item, please
contact us within 3 days of receiving the item.
Please contact us either through the eBay messages or
phone and let us know your problem.
Please be able to provide picture(s) to aid us in
determining best solution, so that we may better assist you.
Feel free to offer suggestions, we will to work with
you!
We strive for only positive feedback! It means a lot to
us including all our employees! Please contact us, we’re not happy unless
you’re happy!!
Again, we apologize for any inconvenience we may have
caused!
Thanks for shopping with us!
We’ve been in business over 37 years and we
appreciate your business!!
If you receive a damaged
or incorrect quantity/item, please message us to resolve the problem. There is
never a reason to leave anything but
Positive
feedback with us
because we are always
there for you!
We aren’t happy unless you’re happy! We’re
only a message or call away!!